Our FAQ’s answer your most common questions. If you have any questions that aren’t listed below, please give us a call at (204) 487-2262 or email us.
How many players are able to participate per room?
For the best experience possible we suggest 4-6 players for all of our rooms but 2 players is acceptable as a minimum for Trapped in Time. Minimum for Tick Tock, The Warlock’s Curse and Gold Rushed is 4. Maximum is 8 for all of our rooms.
Are you actually locked in the room?
No, you can step out at any point if you feel uncomfortable or need to use the washroom.
How do I make a reservation for a room?
You can follow the 'booking' link in the menu and it will take you to our booking page.
If I can’t make it to my reservation am I able to get a refund?
You can receive a refund on your deposit 24 hours or more ahead of your booking. The deposit is non-refundable less than 24 hours notice of a cancellation.
If I have less than the minimum amount of people required, can I still book a room?
Yes. You can do any of our rooms with less than the minimum requirement, however our rooms are designed to be played with 4-8 players and may be more difficult with less players. As well you will be required to pay a minimum of $75.00 (Coming into effect April 1, 2020). Our room Trapped in Time is the exception where 2 players is the minimum for no extra charge. Our seasonal escape rooms are designed for 3-6 players but are doable with 2 with a minimum cost of $60.00.
Do we have to take our shoes off?
In the winter months we ask for everyone to take off their outdoor shoes to keep the rooms and lobby clean! You are more than welcome to bring indoor shoes or slippers!
Where can I park?
There is a free parking lot on the south side of our building.
How early should I arrive before my booking?
We suggest arriving 10-15 minutes before your booking in order for us to fully explain the rules and your game objective.
What should I expect upon arrival?
All adults will be required to complete a waiver. An adult must complete a waiver for players under 18. Payment will be required before the game starts.
Can I bring my kids?
Yes kids are welcome but it may be a little challenging depending on the difficulty level of each individual room. We recommend ages 12+. Kids 12 and under must be accompanied by an adult.
How much does it cost to book a room?
It is $25.00 per player including taxes. We require a deposit online for one player to book the room.
Do we get any hints?
Yes. Each team likes to play a little differently. We won’t limit the amount of hints you can get but in order to get on the leader board you have a maximum of 3 hints.
How long do we have to escape?
You have 60 minutes to escape or complete the given task.
Do I need to be in top physical condition to participate?
Our rooms are not physically demanding they are more mentally challenging. However some rooms require bending, reaching, stepping up and optional crawling. If you have epilepsy, claustrophobia, severe mobility impairments or any other serious conditions please call and speak to one of us to see which room is better suited for you.
Will younger players be scared?
The Warlock’s Curse is meant to be creepy with a few jump scares. Younger players aren’t recommended. However our other rooms are family friendly although be mindful that the story line may be unsettling to some participants depending on the age.