FAQ
Please Note: A maximum of 5 players per room will be allowed until further notice due to recent public health restrictions.

Our FAQ’s answer your most common questions. If you have any questions that aren’t listed below, please give us a call at (204) 487-2262 or email us.

How many players are able to participate per room?

For the best experience possible we suggest 4-6 players for all of our rooms but 2 players is acceptable as a minimum for Trapped in Time. Minimum for Tick Tock, The Warlock’s Curse and Gold Rushed is 4. Maximum is 8 for all of our rooms.
No, you can step out at any point if you feel uncomfortable or need to use the washroom.
You can follow the 'booking' link in the menu and it will take you to our booking page.
You can receive a refund on your deposit 24 hours or more ahead of your booking. The deposit is non-refundable less than 24 hours notice of a cancellation.
Yes. You can do any of our rooms with less than the minimum requirement, however our rooms are designed to be played with 4-8 players and may be more difficult with less players. As well you will be required to pay a minimum of $75.00 (Coming into effect April 1, 2020). Our room Trapped in Time is the exception where 2 players is the minimum for no extra charge. Our seasonal escape rooms are designed for 3-6 players but are doable with 2 with a minimum cost of $60.00.
In the winter months we ask for everyone to take off their outdoor shoes to keep the rooms and lobby clean! You are more than welcome to bring indoor shoes or slippers!
There is a free parking lot on the south side of our building.
We suggest arriving 10-15 minutes before your booking in order for us to fully explain the rules and your game objective.
All adults will be required to complete a waiver. An adult must complete a waiver for players under 18. Payment will be required before the game starts.
Yes kids are welcome but it may be a little challenging depending on the difficulty level of each individual room. We recommend ages 12+. Kids 12 and under must be accompanied by an adult.
It is $25.00 per player including taxes. We require a deposit online for one player to book the room.
Yes. Each team likes to play a little differently. We won’t limit the amount of hints you can get but in order to get on the leader board you have a maximum of 3 hints.
You have 60 minutes to escape or complete the given task.
Our rooms are not physically demanding they are more mentally challenging. However some rooms require bending, reaching, stepping up and optional crawling. If you have epilepsy, claustrophobia, severe mobility impairments or any other serious conditions please call and speak to one of us to see which room is better suited for you.
The Warlock’s Curse is meant to be creepy with a few jump scares. Younger players aren’t recommended. However our other rooms are family friendly although be mindful that the story line may be unsettling to some participants depending on the age.